Never miss another AJIO claim deadline.
TrackVid monitors your AJIO seller inbox, auto-replies to CCTV Footage Required emails with the correct packing video, raises claim tickets in under 2 minutes, and reconciles returns, all on autopilot.
What TrackVid handles for your AJIO ops
Three high-stakes workflows, each one capable of sinking your monthly recovery if done manually.
1. Auto-Reply to CCTV Footage Emails
The moment AJIO sends a "CCTV Footage Required" email, TrackVid detects it, finds that order's packing video by Order ID and AWB, builds a Drive link and sends the reply from your own mailbox. Replies go out in batches of 10, with no human in the loop.
2. Raise Claim Tickets in Under 2 Minutes
Once a disputed order is matched, TrackVid files the claim ticket on AJIO's seller portal automatically, within 2 minutes of detection. Faster claims win more often.
3. Automated Return Reconciliation
Cross-references dispatched orders against AJIO returned shipments continuously. Returns never received, RTO units never scanned back and quantity mismatches are surfaced in one dashboard, no more spreadsheet audits.
What manual claim handling actually costs you
Example based on a seller dispatching 800 orders/month on AJIO at 5% dispute rate and ₹800 average order value. At 2,000 to 5,000 monthly orders, the difference compounds significantly.
From pack scan to claim filed
Video Auto-Linked
Every packing video captured by TrackVid is linked to the Order ID and AWB at the moment of capture, no manual upload ever needed.
AJIO Email Detected
TrackVid monitors your AJIO seller inbox 24×7. "CCTV Footage Required" emails are identified instantly.
Reply + Claim Filed
The correct video is attached, the reply sent, and a claim ticket raised on AJIO's portal, all within 2 minutes.
Purpose-built for AJIO sellers at scale
AJIO sellers dispatching 200+ orders/month
Where manual claim handling stops being operationally viable.
Fashion & lifestyle brands with high return rates
Where return reconciliation is a monthly accounting headache.
Warehouse & operations teams
Who can't afford a dedicated person watching the AJIO inbox all day.
Multi-marketplace sellers
Also selling on Flipkart, Myntra, Meesho, Snapdeal, Nykaa Fashion or Tata CLiQ, one dashboard for all.
What else runs automatically for AJIO sellers
The CCTV email reply is the part sellers notice first. These run alongside it, on the same order-linked video.
NDR claims, raised for you
An NDR is a Not Delivered Return: AJIO raised the return, and it never reached your warehouse. TrackVid picks the event up from your master import or from an uploaded sheet and raises the ticket. NDR exists for AJIO only. Read how the queue works on marketplace ticket management.
DDR delivery disputes, raised for you
A DDR is a Delivery Dispute Return: AJIO records the return as delivered and you never received it. Same two routes, master import or an uploaded sheet, and the same automatic filing. DDR is also AJIO only, so nothing here is claimed for Flipkart, Myntra or Meesho.
Bulk Excel for AJIO ops
Raise AJIO NDR and DDR tickets from one sheet, and push ticket numbers, statuses and remarks back with the AJIO bulk status update sheet. A bulk status update is not the same thing as re-filing a rejected ticket, which TrackVid does for Myntra only, one ticket at a time.
Return inspection on the inbound side
Scan the return AWB, record the unboxing, and log the unit Good or Bad. That video is the counter-evidence when AJIO disputes what came back. The detail sits on return inspection, and a return inspected Good costs no credits.
Many AJIO seller accounts, one login
Each AJIO account holds its own credentials under one TrackVid login, so a brand running several seller codes files from one screen. Who filed what is recorded per user and per role on admin and access control.
Status refreshed by re-reading the portal
TrackVid re-reads your AJIO seller portal per AWB and updates the ticket status, with the rejection reason where AJIO gives one. It is an automatic refresh, not a live feed, because AJIO sends no webhook. Storage and access are set out on security.
All of it runs on the one recording layer described on the video management system page, and AJIO is one of ten platforms where TrackVid files claims. The full list is on features and claim automation.
AJIO automation questions sellers ask
How does TrackVid answer AJIO CCTV footage requests?
TrackVid watches your connected mailbox and matches email from seller.communication@ajio.com carrying the subject CCTV FOOTAGE REQUIRED. It reads the order id, finds that order's packing video, builds a Drive link and sends the reply from your own mailbox in batches of 10.
Ajio CCTV email ka reply automatic hota hai?
Haan. TrackVid aapke mailbox me AJIO ka CCTV FOOTAGE REQUIRED email pakadta hai, us order ka packing video nikalta hai, Drive link banata hai aur reply bhej deta hai. Reply batch of 10 me jaata hai. Aapko kuch karna nahi padta.
Ajio claim ticket kaise bantaa hai?
Aap order chunte ho, ya AJIO ki bulk Excel sheet upload karte ho. TrackVid aapke hi AJIO seller portal login par robotic process automation se ticket file karta hai, sahi video attach karke, claim window band hone se pehle.
Which AJIO claim types does TrackVid raise?
AJIO return claims, NDR claims where the return never reached you, and DDR delivery dispute claims where AJIO records the return as delivered and you never received it. NDR and DDR exist for AJIO only. No other marketplace has them.
Does TrackVid use an AJIO API to file claims?
No. TrackVid files on your own seller portal access using robotic process automation, driving the same screens your team would use. Nothing extra has to be switched on by AJIO, and your login stays yours.
Which cameras work for AJIO packing videos?
Webcams and RTSP cameras. RTSP covers IP, CCTV, DVR and ONVIF cameras, so the cameras already in your warehouse usually work with no new hardware. The TrackVid Android app on Google Play records packing and return videos handheld, and the packing video is recorded without audio.
How long is an AJIO packing video kept?
Retention is 30, 60 or 90 days, set on your plan, with other periods on request. AJIO's return window runs 30 to 45 days, so a 60 day setting covers it with room to spare. Videos sit in AWS S3 and move over HTTPS.
How is the AJIO ticket status kept up to date?
TrackVid refreshes status automatically by re-reading your AJIO seller portal per AWB. It is not a live feed and there is no marketplace webhook. Rejection reasons are recorded where AJIO supplies one, and AJIO bulk status update sheets are supported.
Last updated: 17 October 2026
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